Inquiry Details


Submission Information
Tracking #: 16337
Date Submitted: 05/20/2020
Status: Resolved (No IP Change)
Inquiry Resolution

Estimated Release Date: Closed Proposed Resolution: The Quarter panels are only serviced as part of the Uniside assemblies per the footnotes. When selecting the Quarter panels and the Rear bumper cover, no R&I rear bumper deductions currently display. When selecting both Uniside assemblies, and the Rear bumper cover, only two R&I rear bumper deductions are displayed. Database is current and accurate. We verified this based on the description you provided, and could not recreate the concern. The database appears to be accurate at this time. Additional DEG Note: If the error was automated, we suggest contacting CCC tech support or try creating a new TEST workfile to see if the issue still persist or was a possibly corrupt workfile causing the issue.

Vehicle Information
Year: 2019
Make: Chevrolet
Model: Traverse
Body:
Database Inquiry

Inquiry Type: All Other

Database: CCC

Issue Summary: CCC deducted 2.2 hours 3 times for rear bumper R&I. Replacing 2 quarters and rear bumper cover. That seems excessive.

Individual Procedure Steps:

Actual Time To Complete: hours minutes

Suggested Action: CCC should provide more info when taking deductions.

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If applicable
hours minutes
hours minutes
square inches
hours minutes

Attachments



1. traverse est.pdf

Resolution Date