Inquiry Details


Submission Information
Tracking #: 18007
Date Submitted: 03/16/2021
Status: Resolved (No IP Change)
Inquiry Resolution

Mitchell Response: Proposed Response Text: Thank you for your inquiry. Please reference the following from the Refinish General Information section of procedure 28 Refinish times in this Guide pertain to NEW, UNDAMAGED PARTS. The steps required for refinishing a repaired and/or used panel may vary from those required for a new panel depending on the condition of the repaired and/or used panel. CCC/MOTOR Response: Estimated Release Date: Closed Proposed Resolution: MOTOR stated: After review of your concern, the extra prep time for the area with stone guard would need to be an "On the Spot Evaluation" mutually agreed upon by estimators. Audatex Response: Resolution: We have reviewed the current information for the stone guard . Per the database reference manual refinish exclusions, the stone guard is not included in Audatex refinish times. The database reference manual also states that the removal of protective coatings, or other materials impeding replacement, R&I, or refinishing of parts is not included. No change warranted at this time .

Vehicle Information
Year: 2009
Make: Audi
Model: a5
Body:
Database Inquiry

Inquiry Type: Refinish Operations

Database: CCC

Area of Vehicle:

Issue Summary: When refinish of the 1/4 panel needed, the rocker panel needs to be refinisd as well to continue to the nearest break point. On the rocker panel, it has both non applied stone guard and rough texture stone guard. It is our understanding that refinish time to extend clear or blend into an adjacent panle is based on new and undamaged condition. My understand of this is the smooth portion of the rocker panel is considerd new and undamaged in the estimating guide sequence since stone guard is applied after the panel is returned to pre accident condition. SInce the rocker panel shares the same surface area with factory applied stone guard, it takes additional labor to properly sand the peaks and valleys of this area of the rocker panel being careful to not burn thru the refinish top coats on the stone guard.

Special Labor or Material Considerations:

Estimated Part Surface Area: square inches

Suggested Action: Does the actual refinish labor of the rocker panel which has both non stone guard and stone guard actually account for proper preparation with the stone guard under the top coat or strictly based on new and undamaged with out stone guard on the panel which is added after the panel is brought to new and undamaged? We are seeing the prep work is longer on vehicles where we have to be careful working with these coatings and properly sanding in peaks and valleys of the stone guard product for a refinish/ blend application.

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hours minutes
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Attachments



1. a5 rocker stone guard.png

Resolution Date