Inquiry Details


Submission Information
Tracking #: 19798
Date Submitted: 03/10/2022
Status: Resolved (No IP Change)
Inquiry Resolution

We have reviewed OEM service information for the REINF,ROOF (GN 0558). The REINF,ROOF (GN 0558) labor allowance remains unchanged. Per the DBRM we do not offer Repair, fitting, or modification of new replacement parts (unless part is being sectioned), No change warranted at this time.

Vehicle Information
Year: 2021
Make: Jeep
Model: Grand Cherokee
Body: SUV
Database Inquiry

Inquiry Type: Welded Panel Operations

Database: Audatex

Area of Vehicle: Roof

Part Name: Roof Header

Part Number: 68036319AB

Issue Summary: The Rear Roof Header is required to be replaced by Chrysler when you replace the roof skin- but the header comes from Chrysler with no lift hinge mounting holes drilled, and the hinge mount areas on the header that rise up are flat, and not beveled up like the original header. Chrysler has procedures stating you need to drill your own holes, and sells "shims" to add to the header to get the liftgate to the right height to match up to the roof and quarters. Chrysler also states you have to seam seal around these "shims" to make look undetectable. The issue is the extreme amount of fabrication and fitment time, needs to be paid somehow.

Individual Procedure Steps:

Technician Skill Level: Advanced

Actual Time To Complete: 4 hours minutes

Suggested Action: Have Audatex add time for all this extra labor, or specifically on the spot evaluation of what kind if time it takes to do this. It is very Advanced.

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Resolution Date