Inquiry Details


Submission Information
Tracking #: 20475
Date Submitted: 06/16/2022
Status: Resolved (No IP Change)
Inquiry Resolution

Summary of response from Audatex: Any additional effort to prepare a factory painted panel for refinish that has Ceramic clear coat is NOT INCLUDED. The refinish time is strictly based on the new e-coat part preparation. Actual Response from Audatex. "Audatex refinish labor values represent common industry refinish practices utilizing standard clear coat applications only. Any processes outside of standard industry practices would be a manual consideration by the estimator. Additionally, Audatex does not define what is/is not included in Paint and Materials. This labor per hour/dollar figure is manually entered in the Admin settings within the estimate. The estimator decides what is/is not included in paint and materials. No change warranted at this time. Audatex refinish labor generally includes time to perform all operations necessary to accomplish refinish for new and undamaged OEM or equivalent panels. Audatex refinish labor begins at 320 - 400 grit (dry) or 500 - 600 grit (wet) as this is the starting point for refinish of a new, undamaged panel. Audatex refinish times are for single panels unless otherwise noted. New and undamaged OEM or equivalent panels” would be new e coated parts and not parts that are already painted as they could be finish in either regular clear or ceramic clear"

Vehicle Information
Year: 2016
Make: Mercedes-Benz
Model: e350
Body:
Database Inquiry

Inquiry Type: Refinish Operations

Database: Audatex

Area of Vehicle:

Issue Summary: Refinish times are based on new panels supplied from OEM. New panels come with E-coat. The same refinish time applies to a panel that is being repaired and brought to new and undamaged condition. The paint work from the factory has factory ceramic clear coat which takes additional time to prep/ sand the part vs new ecoat. Is the additional effort to prep an existing painted part with ceramic clear coat included or not included since e coat preparation doesnt require the same amount of effort to scuff after cleaning.

Special Labor or Material Considerations:

Estimated Part Surface Area: square inches

Suggested Action: clarify if preparation of a panel with ceramic clear coat already applied from the factory is included or not vs prepping a new ecoat part.

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hours minutes
hours minutes
square inches
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Attachments



1. e350 door.jpg

Resolution Date